Wingding char prints to one printer, not to another

  • In my wptools 6 document, I have the following, which translates to a medium sized dot, centered vertically on the line. When we print this document to our production printer, it comes out as a character-sized rectangular box. When we print to another printer or to wPDF, it prints as a the dot, as it should.

    Code
    {\field{\*\fldinst{SYMBOL 159 \\f "Wingdings" \\s 15}}{\*\fldrslt{?}}}

    We lease the printer, and the lessor's technical guy is certain that the problem is in our wptools application. Could he be right? In any case, what might our problem be?

    Jeremy